This page has been designed to provide up-to-date information, guidance and advice with regards to Coronavirus (COVID-19).
If you need medical help, please use the 111 online coronavirus service.
For the Government's stay at home advice, please look here .
For travel advice, please look here.
For residents in Worcestershire, if you are vulnerable and/or need help OR you would like to volunteer to help, please register with #Here2Help - the website is here: http://www.worcestershire.gov.uk/here2help. This site will provide a central location for the vulnerable that are unable to seek help from family, friends and neighbours. You can request help, volunteer to help and find useful resources.
A phone number has been set up to help those who can’t access the internet, to help them fill out the form. The dedicated number is: 01905 768053 and can be used Monday to Sunday between 8am-8pm.
Those who have received a letter from the NHS asking them to self-isolate for 12 weeks and are deemed extremely vulnerable can also use this number 01905 768053 to request help with care, medicine and support with daily living.
The councils are doing a fantastic job to try and unite the volunteers with those in need in a coordinated way so please do have a look at their websites and advice, and please do share these details with any friends or family who might need them.
Information about coronavirus - COVID-19
Coronaviruses are a ‘type’ of virus. The coronavirus we are all hearing about is called COVID-19, but you may also hear it called - coronavirus.
How serious is COVID-19?
The evidence shows us that the vast majority of people who get this virus have relatively mild symptoms and make a full recovery. But in a small percentage of cases, the virus can cause more severe symptoms. This is particularly true for people with a weakened immune system, for older people and for those with long term conditions like diabetes, cancer and chronic lung disease.
A lot of false information about this virus is being shared - it’s very important that you make sure that the information you use comes from a trusted source - all of the information on this page has been sourced from the NHS.
How can you avoid getting and spreading the virus?
Scientists are not yet 100% certain about how this virus spreads but it's likely it's via droplets from coughs and sneezes. The virus spreads easily and can stay on surfaces, it's possible that a lot of us will get it and be affected by it, but if you follow the advice below you will reduce your risk and the risk to others.
- Clean hands - wash hands with soap and water often and for at least 20 seconds. Do this before leaving home and after returning home, before eating and drinking, and after coughing or sneezing
- Cover your mouth and nose - with a tissue or your sleeve (not your hands) when you cough or sneeze - tissue in the bin and wash, or disinfect, your hands immediately
- Don't touch your face - keep your hands away from your face - especially your eyes, nose and mouth
- Clean surfaces - disinfect surfaces around you - especially mobiles, computers, keyboards, worktops, desks, handles...
- Avoid ill people - stay away from people who have symptoms
What are the symptoms?
If you are infected you may have very minor symptoms, minor symptoms or more severe symptoms, but the NHS cites two symptoms to look out for as:
- A new continuous cough
- A fever or high temperature
What should I do if I have either of the above symptoms?
- Protect others - don't call NHS 111
- Protect others - don't call, or go to your GP
- Protect others - don't go to your local hospital
Isolate yourself immediately
- You are, or become, unable to manage with your symptoms at home
- Your conditions get worse
- Your symptoms do not get better after 7 days
You should use the online 111 service or if you can't use the online service call 111
- Stay at home for 7 days - this means not going out at all - do this even if you think your symptoms are mild
- Ask for help - if you're finding it hard to stay at home - text, email, phone, friends, family, employers or your local community to get help - but they mustn't come into your home
- Keep your distance - keep 2 metres (around 3 steps) away from others - including family - for the full 7 days - do not go to your GP surgery or hospital
- Sleep alone - if you can sleep alone you must - it will help ensure people you live with aren't infected
- Keep washing your hands - often and for 20 seconds with soap and water helps minimise the spread
- Drink plenty of fluids - and take everyday pain killers like paracetamol
- Keep cleaning - keeping surfaces clean helps minimise the spread
- Avoid people at risk - people over 65 and those with underlying health conditions are more likely to be affected help keep them safe
I have received many queries about the impact of Coronavirus on individuals and businesses. Below, I have tried to provide a comprehensive guide to the support available.
On 17 March, the Chancellor announced an unprecedented package of government-backed and guaranteed loans to support businesses, making available an initial £330bn of guarantees – equivalent to 15% of GDP.
This was on top of a series of measures announced at Budget 2020, the government announced £30 billion of additional support for public services, individuals and businesses experiencing financial difficulties because of COVID-19, including a new £5 billion COVID-19 Response Fund, to provide any extra resources needed by the NHS and other public services to tackle the virus.
The government will take new legal powers in the COVID-19 Bill, enabling it to offer whatever further financial support it thinks necessary to support businesses.
This document sets out further information on how you or your business can access if you are experiencing financial difficulties because of COVID-19.
If you want the latest information on the government’s COVID-19 Action Plan you can go here: gov.uk/government/publications/coronavirus-action-plan
If you want more information about the situation in the UK, along with guidance for what to do if you think you’re at risk:
- Visit nhs.uk/conditions/coronavirus-covid-19/ for information about the virus and how to protect yourself
- Use the NHS 111 online coronavirus service to check if you need medical help
- Visit gov.uk/guidance/coronavirus-covid-19-information-for-the-public for more information
INFORMATION FOR INDIVIDUALS
If you think you are entitled to Statutory Sick Pay (SSP), please read the following information:
You can get £94.25 per week Statutory Sick Pay (SSP) if you’re too ill to work. It’s paid by your employer for up to 28 weeks.
If you are self-isolating because of COVID-19: From 13 March, you can now claim SSP. This includes individuals who are caring for people self-isolating in the same household and therefore have been advised to do a household quarantine. To check your sick pay entitlement, you should talk to your employer, and visit https://www.gov.uk/statutory-sick-pay for more information.
- When does SSP apply? The government is legislating for SSP to be paid from day 1, rather than day 4, of your absence from workif you are absent from work due to sickness or need to self-isolate caused by COVID-19. Once the legislation has been passed, this will apply retrospectively from 13 March. You should talk to your employer if you are eligible for SSP and need to claim.
- Do I need a sick note? From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.
- What if I am self-employed or not eligible for SSP? If you are not eligible for SSP – for example if you are self-employed or earning below the Lower Earnings Limit of £118 per week – and you have COVID-19 or are advised to self-isolate, you can now more easily make a claim for Universal Credit (UC) or new style Employment and Support Allowance. For more information on how to claim, please visit https://www.gov.uk/universal-credit and https://www.gov.uk/guidance/new-style-employment-and-support-allowance.
- What if I am self-employed and receiving Universal Credit? If you are self-employed and receiving Universal Credit and you have COVID-19 or are advised to self-isolate, the requirements of the Minimum Income Floor will be temporarily relaxed. This change took effect on 13 March and will last for the duration of the outbreak, to ensure that self-employed UC claimants will receive support.
- If you need to claim Universal Credit but have COVID-19 or are self-isolating, you will now be able to claim and to access advance payments upfront without needing to attend a Jobcentre Plus. Please visit https://www.gov.uk/universal-credit for more information.
If you need to claim Universal Credit but have COVID-19 or are self-isolating, you will now be able to claim and to access advance payments upfront without needing to attend a Jobcentre Plus. Please visit https://www.gov.uk/universal-credit for more information.
If you are eligible for new style Employment and Support Allowance, it will now be payable from day 1 of sickness, rather than day 8, if you have COVID-19 or are advised to self-isolate.
If you think you may need financial support from your Local Authority in England, you may be entitled to support from the £500 million Hardship Fund:
- Most of this funding will be used to provide more Council Tax relief, either through existing Local Council Tax Support schemes, or through similar measures.
- The Ministry for Housing, Communities and Local Government (MHCLG) will set out more detail on this funding, including allocations, shortly.
- If you have any questions, please contact your Local Authority.
- If you are experiencing financial difficulties meeting your mortgage repayments because of COVID-19, you may be entitled to a mortgage or rental holiday for 3 months. This includes if you are a landlord whose tenants are experiencing financial difficulties because of COVID-19. If you are a tenant experiencing financial difficulties because of COVID-19, the government will ensure you do not face the threat of eviction for at least 3 months:
- The government has agreed with mortgage lenders that they will offer repayment holidays of 3 months to households in financial difficulty due to COVID-19.
- This will also apply to landlords whose tenants are experiencing financial difficulties because of COVID-19.
- The offer of a payment holiday can be made available to customers who are up to date with payments and not already in arrears.
- Customers who are concerned about their current financial situation should contact their lender at the earliest possible opportunity to discuss if this is a suitable option for them.
- Emergency legislation will be taken forward so that landlords will not be able to start proceedings to evict tenants for at least a 3 month period. This applies to private and social renters.
- At the end of this period, landlords and tenants will be expected to work together to establish an affordable repayment plan, taking into account tenants’ individual circumstances.
- If you are experiencing difficulties paying back personal loans or credit card bills as a result of COVID-19, you should read the following information:
- The Financial Conduct Authority (FCA) called on lenders to use flexibility built into their rules to support consumers, taking into account customers’ individual circumstances. Many major lenders have already made statements to this effect.
- If you are experiencing difficulties paying back loans or credit card bills because of COVID-19, you should talk to your lender.
- If you agree a payment holiday with your lender, they should record these in such a way that will not impact on your credit score.
INFORMATION FOR BUSINESSES
If you are a small- or medium-sized business, you may be entitled to reclaim the costs of Statutory Sick Pay (SSP) for sickness absence due to COVID-19:
- This refund will cover up to two weeks’ SSP per eligible employee who are either ill or been told to self-isolate because of COVID-19. This is in line with the recommended isolation period. Guidance on self-isolation can be found here: www.nhs.uk/conditions/coronavirus-covid-19.
- Employers with fewer than 250 employees will be eligible. The size of an employer will be determined by the number of people they employed as of 28 February 2020.
- Employers will be able to reclaim expenditure for any employee who has claimed SSP (according to the new eligibility criteria) as a result of COVID-19.
- Employers should maintain records of staff absences, but employees will not need to provide a GP fit note.
- The eligible period for the scheme began on 13 March.
- The government will work with employers over the coming months to set up the repayment mechanism for employers as soon as possible. Existing systems are not designed to facilitate employer refunds for SSP.
Some businesses, including nurseries, in England will be eligible for a Business Rates holiday for 1 year from 1 April 2020:
- If you are currently receiving the retail discount for your Business Rates bill, you will receive a revised bill with 100% relief shortly.
- If your business occupies a property in the retail sector with a rateable value of £51,000 or more, or if your business occupies a property in the leisure or hospitality sectors you may also be eligible for the 100% discount on your business rates bill.
- You will shortly hear from your Local Authority. If you have any questions, you should contact your Local Authority.
- If you are a nursery, you will be entitled to the 100% relief for the next year. You should contact your Local Authority for more information.
- Guidance for Local Authorities will be published by MHCLG by 20 March.
- If your business is eligible for small business rate relief or rural rate relief in England, you are entitled to a one-off cash grant of £10,000:
- If your business is in the retail, hospitality or leisure sector in England, then you may also be entitled to a cash grant. If you have a property with a rateable value of less than £15,000 then you will be entitled to a grant of £10,000, whether or not you are entitled to small
- business rate relief or rural rate relief. If you have a property with a rateable value of between £14,999 and £51,000 then you will be entitled to a cash grant of £25,000.
- The Department for Business, Energy and Industrial Strategy (BEIS) will provide guidance for Local Authorities on how to administer these grants shortly.
- If you are an eligible business, your Local Authority will then be in touch in the coming weeks to provide details of how to claim this money.
- If your small-or medium-sized business in England is facing cash flow issues as a result of COIVD-19, please read the following information:
- A new temporary Coronavirus Business Interruption Loan Scheme, delivered by the British Business Bank, will launch at the start of next week to support businesses to access bank lending and overdrafts.
- The government will provide lenders with a partial guarantee of 80% on each loan to give lenders further confidence in continuing to provide finance to SMEs.
- The government will not charge businesses or banks for this guarantee, and the Scheme will support loans of up to £5 million in value. The first 6 months of these loans will be interest-free, as the Government will cover these payments.
- Businesses will be able to get finance under the scheme from a large number of providers, including the main high street banks, as of next week.
- Businesses will remain responsible for repaying any facility they take out.
- For further information, please visit: https://www.british-business-bank.co.uk/ourpartners/coronavirus-busines….
- If you are a large business facing cash flow issues as a result of COIVD-19, you may want to read the following information:
- Companies commonly sell short term debt (‘commercial paper’) to the market. This is a quick and cost effective to raise working capital.
- The new COVID-19 Corporate Financing Facility means that the Bank of England will buy short term debt from companies.
- This will support companies which are fundamentally strong, but have been affected by a short-term funding squeeze, enabling them to continue financing their short-term liabilities. It will also support corporate finance markets overall and ease the supply of credit to all firms.
- Further details can be found here in the exchange of letters between the Governor of the Bank of England and the Chancellor, found here: https://www.gov.uk/government/publications/launch-of-covid-19-corporate….
- If you are self-employed or own a business and you are concerned about not being able to pay your tax bills because of COVID-19, you may be eligible for support through Her Majesty’s Revenue and Customs’ (HMRC) Time to Pay service:
- If you think you or your business is eligible for support through Time to Pay, you can call the following helpline number to get practical help and advice: 0800 0159 559.
- These arrangements are agreed on a case-by-case basis and are tailored to individual circumstances and liabilities.
- For more information, please check the HMRC site here: https://www.gov.uk/government/news/tax-helpline-to-support-businesses-a….
If you own a pub that serves food or a restaurant in England, you will be able to operate a hot food takeaway to serve people staying at home, without going through the usual planning process:
- The Ministry for Housing, Communities and Local Government (MHCLG) will shortly legislate to bring forward a temporary Permitted Development Right to allow for change of use from A3 (Restaurant) and A4 (Pub) to A5 (Hot Food Takeaway).
- The intention is that once the legislation has come into force a pub or restaurant will be able to notify their Local Authority that they are now operating as a takeaway without any prior approval.
- If you contract your services to large- or medium-sized organisations outside of the public sector you should read the following information:
- The government announced on 17 March that the reform to the off-payroll working rules (commonly known as IR35) - that would have applied for people contracting their services to large or medium-sized organisations outside the public sector - will be delayed for one year from 6 April 2020 until 6 April 2021.
- Business and individuals do not need to take any action.
- If the only barrier to your business making an insurance claim was a lack of clarity on whether the government advising people to stay away from businesses, rather than ordering businesses to shut down, was sufficient to make a claim on business interruption insurance:
- The government’s medical advice of 16 March is sufficient to enable those businesses which have an insurance policy that covers both pandemics and government ordered closure to make a claim - provided all other terms and conditions in their policy are met. Businesses should check the terms and conditions of their specific policy and contact their providers if in doubt.
- However, most businesses have not purchased insurance that covers pandemic related losses. As such, any affected businesses should note the government’s full package of support, including the Coronavirus Business Interruption Loan Scheme and business rates holiday.
If you need further assistance, the following hotlines might be of use:
Business support and ventilators: 0300 456 3565
School Closures: 0800 046 8687
HMRC: 0800 015 9559
Universal Credit: 0800 328 5644
NHS: Only call 111 if you cannot get help online at 111.nhs.uk
Supporting our community
A number of community-led initiatives have sprung up to help support the most vulnerable members of society during the Covid-19 outbreak. These are being supported and facilitated by Conservative councillors across the district and county. If you are able, we would encourage you to get involved. Here are some useful links:
If you have a Facebook account, please make sure you follow our Facebook page as we will be sharing information and updates there regularly.
Can your business help with the national effort to tackle Covid19?
Use this service to tell us how your business might be able to help with the response to coronavirus.
The support needed includes things like:
- medical testing equipment
- medical equipment design
- protective equipment for healthcare workers, such as masks, gowns and sanitiser
- hotel rooms
- transport and logistics, for moving goods or people
- manufacturing equipment
- warehouse or office space, for medical use or storage
- expertise or support on IT, manufacturing, construction, project management, procurement or engineering
- social care or childcare
You’ll be asked some questions about the type of support you can give. You’ll then be contacted as soon as possible if your support is needed.
You’ll need your company number if you have one.